A few days ago, under the pressures of work and urban living I lashed out against a company with a series of harsh tweets (twitter posts for the uninformed). This company was having technical issues and people were receiving a mass influx of email. It was pretty annoying!
A day or so later I received a very personal email with a sincere apology and an offer. This company creates custom search engines and offered to make me one (I thought that was kind of cool). I turned around and acknowledged their integrity and would like to share their official apology:
Three days ago we experienced a critical technical problem with our hosting company. One of the mail servers kept running a script which resulted with some people receiving a huge amount of emails form Joongel.
We are extremely sorry for all the inconvenience caused. We didn't mean to cause any harm to anybody.
We have found out what was the problem and fixed it. Our hosting company caused
us a lot of damage and we will make sure this will never happen again.
Please accept our sincere apology.
Dror Ceder
Co-founder
In case you have not guessed it, the company is Joongel.
Now, I want to be clear. This is not an invite for people to go out and annoy people and apologize in hopes of getting a loving blog post, but in this case I think Joongel is doing a good job of cleaning up their mess and I appreciate it, therefore I am helping them out.
I will be putting up a badge so you can try out the official A Mediacirc.US search bar. I would love some feedback (I am sure Joongel would love it too)
A day or so later I received a very personal email with a sincere apology and an offer. This company creates custom search engines and offered to make me one (I thought that was kind of cool). I turned around and acknowledged their integrity and would like to share their official apology:
Three days ago we experienced a critical technical problem with our hosting company. One of the mail servers kept running a script which resulted with some people receiving a huge amount of emails form Joongel.
We are extremely sorry for all the inconvenience caused. We didn't mean to cause any harm to anybody.
We have found out what was the problem and fixed it. Our hosting company caused
us a lot of damage and we will make sure this will never happen again.
Please accept our sincere apology.
Dror Ceder
Co-founder
In case you have not guessed it, the company is Joongel.
Now, I want to be clear. This is not an invite for people to go out and annoy people and apologize in hopes of getting a loving blog post, but in this case I think Joongel is doing a good job of cleaning up their mess and I appreciate it, therefore I am helping them out.
I will be putting up a badge so you can try out the official A Mediacirc.US search bar. I would love some feedback (I am sure Joongel would love it too)