John Carrol
Rats and Rat Feces on American Airlines
Many Hate Them!
More and More Hate Them
There were simply too may links to include them all!
I HATE AMERICAN AIRLINES!!!
Okay, I have vented and it feels good. Now I will tell you why I hate them, picture this:
You are traveling home from beautiful Cabo San Lucas. You have a stop over in Dallas that is delayed about an hour. Recognizing the turmoil occurring in the US skies you say to yourself, “no big deal, there is nothing American Airlines can do about it”.
After arriving in Manhattan an hour and a half later than expected you approach “the carnival of luggage” (as I like to call it). Your first stop is the merry go round where you get to watch all of your personal belongings flung about like so many slabs of meat in a slaughterhouse (that is what I call a sloppy metaphor, it does not quite make sense but you get the point).
You wait for the luggage to descend from the heavens…you wait…wait for it now….an hour passes…2 hours…hmmm, where is all the luggage from my flight?
People are getting mad and want blood but you know that that yelling will do no good and it probably will not be the person’s fault you are yelling at so you wait…wait…waiting. Eyes closing slowly and as you begin to dream of your bed you suddenly have the urge to get up and seek out a representative from the airline but wait, there are no representatives around. In fact, there is no one expect the tired travelers, some of who have not been able to remain as calm as you have.
One second, is that someone from American Airlines? Why is she running away?
We are now at 3 hours. I could not be more tired. 3AM and we were told we would get our bags in 5 minutes 2 hours ago. I hate being lied to more than anything in the world. Well, at this point I hate American Airlines more than anything in the world.
So why I am writing this on my blog? Does this have to do with marketing, media or advertising. Of course it does!
- The one representative we saw from the airline blamed the long wait on the “ramp people” (what does that even mean?)
- If American Airlines has hired these said “ramp people” and trusted them to operate under their brand umbrella, they too represent the brand.
- This reminds me of calling Dell and having them blame Microsoft for my ailing computer
NOTE TO BRANDS, TAKE RESPONSIBLY FOR YOUR ACTIONS AND THE ACTIONS OF YOUR PARTNERS. WE DO NOT CARE ABOUT WHOSE FAULT IT IS, WE JUST WANT THINGS TO WORK.
- I heard three people say, “I am going to tell 20 of my friends the story of this evening”
- I don't think they are going to say, “it was not American Airlines fault, it was their ramp people”
I hereby vow to do everything in my power to never fly American Airlines, never let any of my co-workers, friends or family fly American.
I am also issuing the second amediacirc.us challenge. This is an official challenge to American Airlines. Are you out there in blogosphere? Are you practicing new marketing? Do you care at all?
After last night my guess is no.
AMERICAN AIRLINES YOU ARE MY BIG LOSER OF 2006!
Tags: American Airlines, Losers of 2006